Heidi Grav MBACP (Accred)
Counselling and Psychotherapy)
Angel Islington, Clapham & Chiswick


I will discuss my data policy in our first session 

The information I usually collect;
Mobile number
Email Address
GP Practice/Emergency number
I do not keep any further personal information about you or our sessions

How I use this information;
To contact you about session times/changes
In the event of my believing you are at risk of harming yourself or others, I reserve the right to break confidentiality and contact your GP Practice or your dedicated emergency number 

How long do I keep your information;
Once our work has ended I am adviced by my insurance company as well as my professional organisation (BACP) to retain the information for a period of 7 years. After this period I delete/shred any information I may hold such as emails, texts, paper held details
At any time before then you have the right to be informed about the data I may hold and to withdraw your consent to its use and to change/delete information
How I hold any information about you is governed by the provision of the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. I am registered with the Information Commissioner's Office (ICO) 

How do I protect your information;
My smartphone and computer are password protected
Your name is replaced with initials or code
Any paper notes are kept in a locked drawer

I use password protection and encryption programs to protect our communication. Nevertheless any emails or messages we send to each other may be vulnerable to viruses or human error. Please keep in mind that all emails and messages are retained in the logs of internet service providers, therefore it is a good idea to be mindful about what you include in our communication

Any working contract shall be governed in all respects in accordance with the laws of England and Wales and any dispute or differences in relation to this agreement shall be subject to the exclusive jurisdiction of the English Courts

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